Q. What if I’m not home when the truck delivers or picks up?

A. If you know you will not be home, please call our office with instructions as to where the equipment is to be left on delivery, or where we can locate it for pick up. If you are not home and we have no instructions, it will cause a delay and an extra cost to you for rescheduling a truck. Remember, you are responsible for items the entire time they are in your possession, or on your property.

We always prefer that someone is on site when a tent is being installed in order to instruct us to the proper location. If you cannot be there, marking the corners of the area clearly is necessary. Please notify our office of these arrangements so our delivery men will know to look for your marks. In some cases the location may need to be shifted for proper installation.