Q. What if I have rental equipment that is returned unused?

A. When equipment has left our building and is in the possession of the customer, it is considered a rented piece of equipment. Even if the equipment was not used, we will be unable to refund your money or credit your account. Our reasoning for this policy is as follows. Since we have rented this equipment to you, it has reduced the availability to our other customers. We have also invested the labor involved in pulling the item, unloading it, and picking it up. Lastly, due to our sanitation policy, we are required to clean the items again after they have left our premises.