What are your store hours?
When should I make my reservation?
How do I hold the items I am reserving?
How and when do I pay?
Is there a minimum amount I can order?
How does the pricing work?
What if I would need to cancel or change a part, or all, of my order?
Is there a charge for delivery/pickup?
When will my order be delivered and picked up?
What if I’m not home when the truck delivers or picks up?
What type of service can I expect when the truck arrives?
Will my rental equipment be set up and taken down?
What do I need to know about tent installations on my property?
What should I do if my delivery is short?
Can I pick my order up at your store location?
How do I get a hold of you after hours if I need immediate emergency assistance?
What should I do if the equipment doesn’t work?
What happens if something is broken, damaged, or lost while in my possession?
What is my responsibility for the equipment’s return?
What precautions should I take when renting linens?
What if I have rental equipment that is returned unused?
Are there late charges for items not returned on time?
Can I keep the equipment longer if needed?
*The information in this brochure is a general guideline to renting. Please refer to the back of your rental contract (or other rental documents) for more detailed terms and conditions of your rental agreement.
